The first message can give you context about why the customer is contacting your company. Microsoft Teams In this article When you need to communicate and collaborate with people outside your organization, Microsoft Teams gives you two different ways to make that happen.
The first — external access federation — lets you find, call, and chat with users in other aand for example, contoso. To learn more, read Manage external access.
To send a message to the customer, type a message and press Enter on your keyboard. To accept a message, click the check mark snd. To communicate with a guest, the guest has to be ed in to Teams using their guest.
To see the first message that a customer sent, hover your mouse over the check mark icon. Compare external and guest access Feature.
To learn more, read Guest access in Teams. External access is turned on by default in Teams, which means your org can communicate with all external wnd. A guest user can be given nearly all the same Teams capabilities as a native team member. External users have no access to your organization's teams or team resources.
The and chat — guest access — lets you add individuals to your teams, as guests, using their address. Guest users have access to more resources in Teams - such as files, teams, and channels - than external-access federated users. You can collaborate with guests as you would with any other users in your organization. If you want external users to have access to teams and channels, guest access might be a better way to go.
See Also. To learn more, read Manage guest access.
annd The message session window opens. You can use both external access and guest access if you want - one doesn't preclude the other. If you're ready to turn on guest access in your organization, start with the Collaborate with guests in a team.
The Teams admin can turn it off or specify which domains to include or exclude. Choose external access when you want to communicate with znd outside your organization who are still on Skype for Business online or on premises and chat Skype coming in early Guest access Use guest access to add an individual user regardless of domain to a team, where they can chat, call, meet, and collaborate on organization files stored in SharePoint or OneDrive for Businessusing Microsoft or Office wnd such as Word, Excel, or PowerPoint.